• Create an effective feedback loop
  
• Agents can file bugs, feature requests, and improvements from inside any ticket in Zoho Desk. These bugs can be added to the appropriate projects in JIRA, where engineers will work to implement a fix. Each bug is linked directly to a ticket and can therefore be tracked effectively.
  
  
• Break silos and collaborate
  
• Designers, engineers, and customer service agents can leave comments on either JIRA or Zoho Desk and view or respond via either platform. The tools you choose to use no longer impede the flow of ideas, innovations, and debates.
  
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• No cracks to fall through
  
• Agents can see all of a bug's properties from JIRA for any associated ticket in Zoho Desk. Likewise, engineers and designers can see the full context of a ticket from Zoho Desk. All of this information is readily available for reference anytime.
  
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• This integration works with both the on-premise and the on-demand versions of JIRA. We firmly believe this will help software development teams around the world build better products through a feedback loop with their customers. 
  
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• Try it out today and let us know what you think! Know More .. Click Here!